Paystation by Trademe allows customers to pay with their credit card using their secure online gateway. Paystation is developed and maintained in New Zealand. Paystation charges a monthly fee for a fixed amount of transactions. Unlike many other payment gateways, they do not charge a percentage commission of your sales.

Setting up a Paystation account

1. Navigate to paystation.co.nz/application-form
2. Fill in the details, and add in the Promo code we have provided you, to receive a monthly discount.
3. Select an appropriate plan. See the below table for current rates and number of transactions.
4. Submit the form. Paystation will contact you and provide information to provide to your bank.

Receiving your money

Paystation will transfer the money directly into your bank account. Most banks settle transactions daily, so you should see your money in your account within the next business day.

Product content

For each product provide the following:

• Title
• Description
• Price
• Images
• Categories

Other information

• Shipping options and prices.
  • Shipping rates for different areas.
  • Do you wish to offer free shipping for orders over a certain value?
  • What countries do you wish to ship products to?
• Do you want to allow your customers to pick up the products from your store/factory?
• Payment options, will you accept bank transfers? Stripe is a great and very easy way to accept credit cards on your shop, all you need to do is set up an account, and verify your email address. Information on other payment gateways can be found here.
• Do you want to display your prices in the shop with GST included, or do you want this added at checkout?

We can import products in bulk. To allow us to do this, please download and fill out this spreadsheet, and follow the other instructions.

When an order is placed, both the shop administrator and the customer will receive an email stating that an order has been placed. The email will have all the necessary information to process the order, but for more information, this can be viewed in the Orders section of the website.

Orders are created when a customer completes the checkout process and are visible by Admin and Shop Manager users only. Each order is given a unique Order ID.

An order also has a status. The order statuses let you know how far along the order is, starting from pending and ending with complete. The following order statuses are used:

• Pending payment – Order received (unpaid)
• Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as pending until verified (i.e., PayPal)
• Processing – Payment received and stock has been reduced- the order is awaiting fulfillment.
• Completed – Order fulfilled and complete – requires no further action
• On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
• Cancelled – Cancelled by an admin or the customer – no further action required
• Refunded – Refunded by an admin – no further action required

When a customer successfully places an order and pays online, the status will be Processing. It is up to the store owner to mark the order as complete, which will email the customer telling them their product is on their way.

Processing orders

When you start taking orders the order management page will begin to fill up. You can view these orders by going to WooCommerce > Orders in the left hand admin menu.

Each order row displays useful details, such as the customer’s address, email, telephone number, and the order status. You can click the order number or the ‘view order’ button to see the single order page (this is also where you can edit the order details and update the status.

You can filter the list of displayed orders by date, status and customer by using the form at the top of the screen.

Completing an order

Order rows also have some handy shortcut buttons to quickly mark orders complete and processing. Simply hover over an order, and click the tick icon on the right hand side. This will mark the order as complete, which will email the customer.

Product categories

Product categories and tags group products together, product categories can be displayed in the shop. Categories are managed from the Products > Categories screen.

Categories can also be reordered by dragging and dropping – this order will be used by default on the front end whenever the categories are listed. This includes the subcategory view on product pages.

When you add a new product through Products > Add Product, you’ll be able to select this new product category from the list

Product tags

Tags are another way to relate products to each other, next to product categories. Tags can be added similarly to adding product categories and work in exactly the same way as blog post tags.

Product Attributes

Attributes are pieces of data that can add more technical information to a product and help users refine your catalog while browsing/searching.

Product attributes can be used to make a distinction between the different variations of the same product.

For example, if you’re selling clothing, two logical attributes will be “color” and “size”, so people can search across categories for a color that fits their style and type, and for clothing that is available in their size.

Adding global product attributes to your store

Setting up attributes themselves uses an interface you are familiar with. It’s recommended that you set up any attributes you will use over and over in this way. Navigate to Products > Attributes where you’ll find the following screen:

Here you can quickly and easily add attributes and their terms.

1. Add a Name.
2. Optionally, add a Slug; this is the URL-friendly version of the name.
3. Enable Archives if wanted. If enabled, you will be able to view a page with all products in having this attribute. For example, if you have this enable, and “black” is one of the options under “color”, you can add http://yourstore.com/pa_color/black/ to your menu to only display the black clothing – pa stands for “product attribute”.
4. Choose the Type. This is used in the products. If you want to have the same attribute values for your whole store, you can choose “Select”. On the individual product, you’ll be able to select the attributes. If you choose “Text”, you’ll be able to type new values to the attributes.
5. Choose the Default sort order.
6. Select Add Attribute. The attribute will now be added in the table on the right, but without values.
7. Select the gear icon to add attribute values. You’ll see “Configure terms” when you hover over it.
8. Next, you’ll be able to Add New “Attribute name”, where “Attribute name” will automatically take the name you’ve given to the attribute in the previous step.
9. Add as many values as you want, they are saved automatically.

Before adding your first product, let’s get familiar with how product categories, tags, and attributes work.

Product Categories

Product categories and tags group products together, product categories can be displayed in the ‘shop’. They can be created, edited, and selected at any time. This can be done when you first create a product or come back and edit it or the category/tag specifically.

Attributes

Attributes are pieces of data that can add more technical information to a product and help users refine your catalog while browsing/searching. Attributes can be useful when you have variations of a product, such as t-shirt sizes.

For more information on product attributes, click here.

Product Types

When adding a product, the first thing to decide is what type of product it is.

• A Simple product type covers the vast majority of any products you may sell. Simple products are shipped and have no options. For example, a book.
• A Grouped product is a collection of related products that can be purchased individually and only consist of simple products. For example, a set of six drinking glasses.
• A Virtual product is one that doesn’t require shipping. For example, selling a service.
• A Downloadable product is much like a virtual one. It’s not shipping but your customers are given a downloadable file. For example, digital album, PDF magazine, or even photo.
• An External or Affiliate product is one that you list and describe on your website but is sold elsewhere.
• A Variable product is a product that has variations, each of which may have a different SKU, price, stock option, etc. For example, a t-shirt available in different colors and/or sizes.

Adding a product

Click on the relevant heading to see a video on how to add that type of product.

Product images

You can add a main image and a gallery of images.

Product image

The Featured Image is the main image for your product. It is displayed in your product loops (i.e., product categories, up sells, related products, etc.) and serves as the focus in the image gallery of your product details page.

Set the product image by clicking the Set product image link on the right hand panel, and either upload or select an image from the media library.

Gallery images

Product galleries display all images attached to a product through the Product Gallery meta box.

You can create a product gallery using the same method as adding a featured image, but using the Product Gallery box.

Duplicating a product

To save time, it’s possible to use a product and duplicate it to create similar products with variations and other qualities.

Go to WooCommerce > Products and look through the list for a product you wish to copy, then click Duplicate.

Deleting a product

1. Go to WooCommerce > Products.
2. Find the product you wish to delete.
3. Hover in the area under the Product name and click Trash.