Below is a video outlining how to set up and access your emails using the Samsung Mail app, which you can also view here. Below this video are written instructions.

1. Open the Samsung Mail app
2. Tap the hamburger in the top left hand corner
3. Tap on the gear icon
4. Tap on Add account
5. Select the type as Other
6. Type in your email address and password
7. Tap on Manual setup
8. Under ‘Select account type’ select IMAP account
9. Under ‘Incoming server’ set the ‘IMAP Server’ as mx1.sitehost.co.nz and ensure no empty spaces or lines are copied across
   
10. Set ‘Security type’ as SSL if it isn’t by default
11. Set ‘Port’ as 993 if it isn’t by default
12. Under ‘Outgoing server’ set the ‘SMTP Server’ as mx1.sitehost.co.nz and ensure no empty spaces or lines are copied across
    
13. Set ‘Security type’ as SSL if it isn’t by default
14. Set ‘Port’ as 465 if it isn’t by default
15. Ensure ‘Require authentication to send emails’ is selected, and your username and password are entered in
16. Tap Sign in
17. Select your sync options and then tap Next
18. Enter the name for the account and tap Next.
19. Open the Samsung Mail app, switch to the new account and send yourself a test email to be sure that the emails reach your inbox.

Looking for other email clients or devices? Click here.

Below is a video outlining how to set up and access your emails using Microsoft Outlook, which you can also view here. Below this video are written instructions.

1. Open up Outlook and click on the File tab.
2. Click Add account
3. Click New
   
4. Add in your email address
5. Click Advanced options and check Let me set up my account manually
6. Click Connect
7. Under Advanced setup, select IMAP
8. Under Incoming mail server, enter in mx1.sitehost.co.nz
9. Under Incoming mail port, type in 993
10. Set Encryption method to SSL/TLS
11. Under Outgoing mail server, enter in mx1.sitehost.co.nz
12. Under Outgoing mail port, type in 465
13. Set Encryption method to SSL/TLS
14. Click Next
15. Type or paste in your email address password
16. Click Connect
17. Uncheck Set up Outlook Mobile on my phone, too and click Done
18. Send yourself a test email to be sure that the emails reach your inbox

Outlook bug – Inbox is empty

In some versions of Outlook, a bug can occur in which no emails or folders are displayed in the Inbox. The below instructions have been taken from this article.

1. Under the Folder tab, right of the Favorites tab, click IMAP Folders.
2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, When displaying hierarchy in outlook, show only the subscribed folders. The checkbox should be unchecked/unselected.
3. Click OK.
4. Navigate back to the Home tab, and then press the send/receive button, which should immediately start downloading the inbox files and folders.

Looking for other email clients or devices? Click here.

Our email hosting plan allocates 5GB (5000MB) of email storage per domain name. This is enough for most people (this storage can hold approximately 66,000 text based emails), but for users who send or receive a large amount of emails (especially with attachments), their email storage may exceed this.

If email storage for a domain name exceeds 5GB, an additional monthly fee will be charged per extra GB of email storage.

Tips to keep your email storage low

• Do not send large attachments or screenshots via email as these count towards your email storage. Use a service such as Google Drive, Dropbox, OneDrive, or Hightail to send large files.
• When someone emails you a file with a large attachment, save the attachment to your computer, and then delete the email.
• If you send a lot of the same files to different clients, consider hosting them on your website, or a cloud service, and simply send a link to the file instead of attaching it.
• Keep emails succinct. Even though text emails do not take up a large amount of space, over a few years they can begin to take up a bit of space.

Ways to reduce your email storage

Before deleting any emails, we recommend to backup/export your emails so that you have a copy, just in case.

• Delete any sent emails with large attachments that you no longer need.
• Delete any emails you’ve received that contain large attachments that you no longer need.
• Delete any old emails that are no longer relevant or that you do not need anymore.
• Do you have an old email address or staff member that has left? Ask us to delete the email address, which will remove any emails stored under their account.
• Export any old emails that you may not need anymore, and then delete them from your inbox.
• Organise your emails into sub-folders. When you no longer deal with a client or supplier, delete the folder, which will delete all of those emails.

For information on how to manage your mailbox in Microsoft Outlook, click here.

For information on how to export emails in Microsoft Outlook, click here.

For information on how to view the size of messages in Thunderbird, click here.

Options for large email storage

If you do not with to delete any emails, or if you expect to store a large amount of emails over the 5GB allocation, there are a few options you may want to consider.

• Continue hosting with us. You will simply receive a monthly invoice for additional email storage. If your storage grows even larger, we have email storage packs which are discounted.
• Host your emails with another provider. Services such as Microsoft Exchange, or G Suite offer email hosting with much larger inboxes, and charge at a per user/email address basis. These are usually priced from $9.10 per email address per month. We can help set up and migrate your emails across, contact us and we’ll provide you with a quote.
• Store your emails on your local computer. We can provide you with information on how to change your email settings so that your emails are stored only on your local machine and not on our server.
  This method is not recommended. If your computer’s hard drive failed, you would lose all of your emails and they may not be able to be recovered. This will also mean emails are no longer synced between your devices.

Below is a video outlining how to set up and access your emails using the Android Gmail app, which you can also view here. Below this video are written instructions.

1. Open the Gmail app
2. Tap the circle icon in the top right hand corner
3. Tap on Add another account
4. Select the type as Other
5. Type in your email address
6. Tap on Manual setup
7. Under ‘What type of account is this?’ select Personal (IMAP)
8. Type in your password
9. Tap Next
10. Under ‘Incoming server settings’ set the ‘Server’ as mx1.sitehost.co.nz and ensure no empty spaces or lines are copied across
    
11. Tap Next
12. Under ‘Outgoing server settings’ set the ‘SMTP Server’ as mx1.sitehost.co.nz and ensure no empty spaces or lines are copied across
    
13. Ensure ‘Require sign-in’ is selected, and ensure your username and password are entered in
14. Tap Next
15. Select your sync options and then tap Next
16. Enter the name for the account and tap Next.
17. Open the Gmail app, switch to the account and send yourself a test email to be sure that the emails reach your inbox.

Looking for other email clients or devices? Click here.

Below is a video outlining how to set up and access your emails using an iPhone or iPad which you can also view here. Below this video are written instructions.

1. Navigate to the Settings app.
2. Tap on Mail
3. Tap on Accounts
4. Tap on Add Account
   
5. Tap on Other.
6. Tap on Add Mail Account.
7. Enter your name, email address, and password, then tap on Next.
8. Ensure the IMAP tab up the top is selected.
9. Under Incoming mail server enter mx1.sitehost.co.nz as the Host Name. ensure no empty spaces or lines are copied across.
10. Under Incoming mail server enter your full email address as the Username. Enter your password.
11. Under Outgoing mail server enter mx1.sitehost.co.nz as the Host Name. ensure no empty spaces or lines are copied across.
12. Under Outgoing mail server enter your full email address as the Username. Enter your password.
13. Tap Next.
14. Ensure the Mail box is green, then tap on Save.
15. Open up the Mail app, and send yourself a test email to be sure that the emails reach your inbox.
16. Optional steps below – if you wish to set the ‘Sent’ folder
17. Go to Settings > Mail > Accounts. You should see the list of email accounts on your device. Tap on the newly created account.
18. Tap on Account or the email address.
19. Scroll to the bottom and tap on Advanced.
20. There will be a list of folders under Mailbox behaviours. Tap on Sent mailbox.
21. To ensure sent messages are stored in the correct folder, select Sent, which will be in the list under On the server.
22. Tap on Advanced to go back, and repeat this process for:
    • Drafts Mailbox (select Drafts which is under On the server)
    • Deleted Mailbox (select Trash which is under On the server)

Looking for other email clients or devices? Click here.

Below is a video outlining how to set up and access your emails using Mac Mail, which you can also view here. Below this video are written instructions.

1. Open Mac Mail and click on the Mail menu item, then click on Preferences.
2. Click on the Accounts tab, then click the + icon.
3. Select Other Mail Account and click Continue.
4. Enter your name, email address, and password. Click Sign in.
5. Ensure the Account Type is set to IMAP
6. Enter the Incoming Mail Server as mx1.sitehost.co.nz and ensure no empty spaces or lines are copied across
7. Enter the Outgoing Mail Server as mx1.sitehost.co.nz and ensure no empty spaces or lines are copied across
8. Click Sign in.
9. Select the apps you wish to use with the account, ensuring Mail is selected (it should be by default), then click Done.
10. Send yourself a test email to be sure that the emails reach your inbox.
11. Optional steps below – if you wish to set the ‘Sent’ folder
12. Open Mac Mail and click on the Mail menu item, then click on Preferences.
13. Click on the Accounts tab
14. Click on the account you wish to edit
15. Go to the Mailbox Behaviours tab
16. Under Sent Mailbox select a folder from the dropdown list, there should be one labeled as ‘Sent’ which you can select.
17. Optionally you can repeat this step for the Drafts, Junk, and Bin folders.

Looking for other email clients or devices? Click here.

1. From the Tools menu bar button, select Account Settings. This may be under the File tab.
   
2. Click New
   
3. Enter your name, email address, and password (the latter two which will be provided by us). Ensure the Manually configure server settings… checkbox is checked. Click Next.
   
4. Select Internet E-Mail. Click Next.
   
5. Set Account type to be IMAP from the drop down box.
6. Set the Incoming mail server to imap.webhost.co.nz
7. Set the Outgoing mail server (SMTP) to smtp.webhost.co.nz
8. Enter the username (your full email address) and password of your account.
   
9. Click More Settings ….
10. Navigate to the Outgoing Server tab.
11. Check the box next to My outgoing server requires authentication.
12. Select the radio button next to Use same settings as my incoming mail server.
    
13. Navigate to the Advanced tab.
14. Under the Outgoing Server (SMTP) heading, change Use the following type of encrypted connection: to TLS
15. Change Outgoing server (SMTP): to 587
16. Click OK.
    
17. Click Test Account Settings …, if the tasks are completed successfully, all details have been entered correctly, otherwise check the values you have entered are correct.
    
18. Click Next, then Finish.
19. From the Tools menu bar button, select Account Settings. This may be under the File tab.
20. Double click on the newly created email account from the list.
21. Click on the More settings … button.
22. Click on the Sent Items tab.
23. Ensure the Save sent items in the following folder on the server: radio button is selected.
24. Ensure the Sent folder is selected. This should be under Inbox as per the below screenshot, but may not be depending on computer configuration.
    
25. Navigate to the Deleted Items tab.
26. Ensure the Move deleted items in the following folder on the server: radio button is selected.
27. Ensure the Trash folder is selected. This should be under Inbox, but may not be depending on computer configuration.
28. Click OK, then Next, then Finish.

Outlook 2013 bug – Inbox is empty

In Outlook 2013, a bug can occur in which no emails or folders are displayed in the Inbox. The below instructions have been taken from this article.

1. Under the Folder tab, right of the Favorites tab, click IMAP Folders.
2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, When displaying hierarchy in outlook, show only the subscribed folders. The checkbox should be unchecked/unselected.
3. Click OK.
4. Navigate back to the Home tab, and then press the send/receive button, which should immediately start downloading the inbox files and folders.

Looking for other email clients or devices? Click here.

Below is a video outlining how to set up and access your emails using Mozilla Thunderbird, which you can also view here. Below this video are written instructions.

1. From the Tools menu bar button, select Account Settings. If you do not see a toolbar at the top of your screen you may need to press the alt key on your keyboard.
2. Click on the Account Actions drop down box, and select Add Mail Account….
   
3. Add your name, email address, and password, the latter two which will have been provided to you.
4. Click Configure manually
5. Under Incoming server, ensure the Protocol is IMAP
6. Under Hostname, enter in mx1.sitehost.co.nz
7. Set the Port to 993
8. Set Connection security to SSL/TLS
9. Set Authentication method to Normal password
10. Under Outgoing server set the hostname as mx1.sitehost.co.nz
11. Set the Port to 465
12. Set Connection security to SSL/TLS
13. Set Authentication method to Normal password
14. Click on the Re-test button
15. Click Done
16. Once this has verified, send yourself a test email to be sure that the emails reach your inbox.

For instructions on adding an email signature to Mozilla Thunderbird, click here.

Looking for other email clients or devices? Click here.

1. From the Tools menu bar button, select Account Settings.
2. Select the email account you wish to set up an email signature for.
3. Under the Signature text heading, enter the email signature you would like.
4. There is an option to check a box that will allow you to style the email signature with HTML.
5. Alternatively a file on your computer can be added if the highlighted check box is ticked. Simply click this, and select an image or HTML file to automatically be included for your email signature.
   

Looking for other email clients or devices? Click here.

1. In a web browser, navigate to webmail.sitehost.co.nz
2. Enter your email address and password that has been provided to you and click Login.
   
3. Once logged in, press the Settings button up the top right hand side of the screen.
   
4. Under the Preferences > Section tab on the left, click on Auto-Responder
   
   
5. In the Message box, type in message you want to be sent automatically as a reply
6. When you want to enable/turn on the Auto-responder, change the Status to ‘Enabled’.
7. When you want to disable/turn off the Auto-responder, change the Status to ‘Disabled’

Note the autoresponder does not have scheduling capabilities so this is something that you will need to turn on and off manually.

Looking for other email clients or devices? Click here.