Setting up Microsoft Outlook 2007, 2010, & 2013

1. From the Tools menu bar button, select Account Settings. This may be under the File tab.
   
2. Click New
   
3. Enter your name, email address, and password (the latter two which will be provided by us). Ensure the Manually configure server settings… checkbox is checked. Click Next.
   
4. Select Internet E-Mail. Click Next.
   
5. Set Account type to be IMAP from the drop down box.
6. Set the Incoming mail server to imap.webhost.co.nz
7. Set the Outgoing mail server (SMTP) to smtp.webhost.co.nz
8. Enter the username (your full email address) and password of your account.
   
9. Click More Settings ….
10. Navigate to the Outgoing Server tab.
11. Check the box next to My outgoing server requires authentication.
12. Select the radio button next to Use same settings as my incoming mail server.
    
13. Navigate to the Advanced tab.
14. Under the Outgoing Server (SMTP) heading, change Use the following type of encrypted connection: to TLS
15. Change Outgoing server (SMTP): to 587
16. Click OK.
    
17. Click Test Account Settings …, if the tasks are completed successfully, all details have been entered correctly, otherwise check the values you have entered are correct.
    
18. Click Next, then Finish.
19. From the Tools menu bar button, select Account Settings. This may be under the File tab.
20. Double click on the newly created email account from the list.
21. Click on the More settings … button.
22. Click on the Sent Items tab.
23. Ensure the Save sent items in the following folder on the server: radio button is selected.
24. Ensure the Sent folder is selected. This should be under Inbox as per the below screenshot, but may not be depending on computer configuration.
    
25. Navigate to the Deleted Items tab.
26. Ensure the Move deleted items in the following folder on the server: radio button is selected.
27. Ensure the Trash folder is selected. This should be under Inbox, but may not be depending on computer configuration.
28. Click OK, then Next, then Finish.

Outlook 2013 bug – Inbox is empty

In Outlook 2013, a bug can occur in which no emails or folders are displayed in the Inbox. The below instructions have been taken from this article.

1. Under the Folder tab, right of the Favorites tab, click IMAP Folders.
2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, When displaying hierarchy in outlook, show only the subscribed folders. The checkbox should be unchecked/unselected.
3. Click OK.
4. Navigate back to the Home tab, and then press the send/receive button, which should immediately start downloading the inbox files and folders.

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